If your purchase is not right for you, you may request a full refund within 14 days of your first payment. This guarantee applies to:

• First-time paid subscriptions (monthly or annual)
• Individual courses
• Course bundles
• Exams and certification purchases

To be eligible for a refund, your request must meet the following conditions:

• It is submitted within 14 days of the purchase date
• It relates to your first purchase of that subscription, course, bundle or exam
• The purchase was made directly through the MizaLearn platform
• Your account has not breached our Terms & Conditions

Subscription renewals are governed by our Terms & Conditions. To avoid being charged for a renewal, cancel at least 24 hours before the renewal date.

The following are not eligible for a refund:

• Downloaded resources such as PDFs, worksheets and course files
• Courses that you have completed
• Certificates that have already been issued
• Promotional or discounted purchases

Nothing in this policy affects any statutory consumer rights you may have.

To request a refund, please follow these steps:

1. Contact our support team through the Help Center or at support@mizalearn.com
2. Include your account email, the order or invoice number, and the item you purchased
3. Tell us briefly why you are requesting a refund so we can keep improving

We will confirm that we have received your request and review it promptly.

Once a refund is approved:

• It is returned to your original payment method
• It is issued in Tunisian Dinar (TND), the currency of the original charge
• It usually appears within 5–10 business days, depending on your bank or payment provider
• Access to the refunded subscription, course, bundle or exam is removed

If you have not received your refund after 10 business days, please check with your bank first, then contact support@mizalearn.com 

Refunds requested after the 14-day period are not guaranteed and are handled on a case-by-case basis. We may consider requests involving:

• Technical issues that prevented you from accessing your purchase and that we could not resolve
• Duplicate or accidental charges
• Billing errors on our side

For questions about this Refund Policy, contact us at support@mizalearn.com