Go to the login page and click “Forgot password?”. Enter your registered email and we’ll send a reset link valid for 30 minutes. Open the link, choose a new password, and you’ll be logged straight in. If the email doesn’t arrive, check spam or contact support.

Go to Account Settings from your profile menu. You can update your name, email address, phone number, and profile photo. Changing your email requires confirming the new address via a verification link before it takes effect.

Go to Account Settings → Privacy → Delete Account. This permanently removes your profile, enrollment history, and certificates after a 14-day grace period during which you can cancel the deletion by logging back in.

Refund requests can be submitted from Billing → Order History within 14 days of purchase, provided less than 20% of the course has been completed. Approved refunds are returned to your original payment method within 5–10 business days.

We accept major credit and debit cards, and regional payment methods depending on your country. All prices are shown in your local currency at checkout where available.

Once enrolled, you have lifetime access to self-paced courses, including any future content updates. Live Academy sessions and cohort-based programs have their own defined access windows shown on the program page.

After completing all required lessons and passing the final assessment, your certificate becomes available under My Learning → Certificates, where you can download a PDF or share a verified link.

Try refreshing the page, switching browsers, or disabling ad-blockers/VPNs which sometimes interfere with video playback. If the issue persists, contact support with your browser name and version.